Effective from 01.01.2023

Web Store

Trailander Ltd (Business ID: 1569071-0) sells products around the world. All prices shown include VAT. We reserve the right to price and delivery cost changes.

Placing an order

You can order products in the web store by placing products in the shopping basket and paying for them in the web store’s checkout. All customer information is handled confidentially. The contact information given when placing the order is not used for anything else but delivery of the order and for resolving issues with the order. When ordering from our web store you are expected to have acquainted yourself and committed yourself to the terms and conditions valid at the time of purchase.

Paying for your order

The payment service between vendors and consumers is offered by Paytrail Corporation (Business ID: 2122839-7) in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service. All data transfer and money transactions are SSL secured meaning that no external party can see your personal information.

Payment options

Online Bank Payments

You can pay for your order using any of the online payment buttons of Finnish banks. When you are using the online bank codes provided by your own bank and you want to pay for your purchase, you will be redirected for a while to your own online bank where you can pay for your order directly from your bank account. The recipient for the payment is Paytrail Corporation, which takes care of the payments transmission of our web store.

Card Payments by Visa, Visa Electron, Mastercard, Eurocard or American Express

Paying with a credit or debit card is always easy and safe in our web store. Card payments in our webstore are provided by Paytrail Corporation. During the transaction, all card information will be handled through a secure connection. Card numbers are not recorded in Paytrail Corporations or the webstore’s systems; the card data is processed by the technical service provider Payment Highway.

Mobile payment: MobilePay

In our online store you can pay easily and securely with the mobile MobilePay application.

Payment by invoice or part payment: Collector Bank

Collector Bank Ab offers you an easy and safe way to make purchases by invoice.

When you choose to pay with invoice or part payment, you will always get at least 14 days payment time. Collector is affordable for the consumer: the billing fee is only 3.80. Monthly interest rate 1.6%, nominal annual interest rate 19.2% (actual annual interest rate depends on the chosen repayment period).

The security of the payment method is ensured by ensuring the customer's identity with strong identification. Collector Bank Ab's fraud guarantee applies to all e-commerce purchases made through Paytrail. Corporation using the Collector Invoice / Installment payment method. The Collector bears the credit risk and financial risk of fraud and identity theft by the consumer, provided that the fraud guarantee guidelines have been complied with.

Order and payment confirmation

After a successful order an order confirmation will be sent to your email. To be able to receive order and payment confirmation emails you are required to fill in your email address when placing an order.

Delivery and costs

You can see the delivery costs of your order after selecting the payment and delivery method. We deliver orders as a registered delivery, in which case shipments can be tracked with a tracking code.

Delivery time

Our usual delivery times within Finland are 2-5 working days depending on the order and delivery method. More specific delivery times will be stated on the product pages. We are not responsible for delayed deliveries caused by force majeure or any damage due to delayed delivery.

Claims

As a customer you should always check the goods to verify that the product/products is/are flawless. In case of transport damage and packaging damage, kindly contact the shipping company directly. For other complaints, please contact Trailander Ltd at shop@trailander.com and provide order- and invoice number and reason for your complaint.

Force majeure

Trailander Ltd cannot be held responsible for obstacles that are beyond our power, including unforeseen events such as production disruptions, lightning strike, prolonged power outage or work strikes.